ClearBank, the cloud-based clearing bank, has announced the appointment of the industry veteran John Salter as its new Chief Customer Officer who will be reporting directly to the company CEO in his new position.
He will be handling customer-related activity and also marketing and communications as far as the bank is concerned. He has over 30 years of experience in the banking sector, which includes experience in the financial services and payments sectors as well. Clearbank provides simple, secure, and reliable access to banking and financial services to a variety of businesses through its API and recently it onboarded I-move to help them digitize their payments. Payments provider Tribe has also been using the services of ClearBank to power its platform.
“I’m thrilled to be stepping into my new role at such a pivotal and exciting time in the business journey,” said John. “I’m looking forward to continuing to work closely with our customers and partners to provide them with the high level of service they’ve come to expect from the team and to help the business meet its ambitious expansion plans.”
Before joining ClearBank, John spent 12 years at Lloyds Banking Group, in a range of senior product management and client coverage positions, which included a stint in the global transaction banking (GTB) division, where he held two concurrent managing director positions. Before that, he had spent, 11 years with Deutsche Bank as Head of Cash Management Sales (the UK and Northern Europe).
“The financial services space is going through a really exciting time of collaboration, partnership, and technological advancements, and ClearBank is at the heart of this change,” said Charles McManus, CEO at ClearBank. “I am confident that John’s experience and passion for the success of our business will be one of our strongest advantages as we move into the next phase of growth.”
The bank has seen some strong growth over the last year and with the payments space undergoing a very large digital transformation during this period, the services offered by clearing banks like ClearBank have become high in demand from payments companies. This seems to be the ideal time for the bank to beef up its customer management division to strategize and take care of their customers.