As the first independent dispute resolution body for Forex and CFD markets, The Financial Commission has revealed a new portion of case examples showing the complaints resolution process of the organization and highlighting common disputes themes for the last half a year.
In order to get acquainted with the new cases, please click here.
The examples provide a detailed analysis of customer’s orders based on market conditions and pricing information from a variety of independent sources in order to determine the accuracy in pricing and quality in the execution of traders’ orders.
The examples provide a detailed analysis of customer transactions based on market conditions and pricing information from various independent sources, which helps to objectively determine the accuracy of pricing and the quality of orders execution.
As a result of the dispute resolution process, clients of member brokers collectively received compensation in the amount of more than $ 18,000 and over $1,205,000 awarded to “trading related” complainants in total for the 2020 fiscal year.
The Dispute Resolution Committee of the Financial Commission continues to focus on trading-related disputes as traders around the world want to ensure that the prices they receive from their financial service providers, as well as the speed and accuracy of trade execution, remain fair and transparent.
The Financial Commission regularly publishes case examples for the trading community and brokers to review in order to understand the issues that often arise as a result of trading and the ways in which the organization resolved such issues between brokers and their customers. The publicly available information is valuable in both educating traders, as well as improving the services and products offered by brokers.
About Financial Commission
Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD and digital asset markets.
The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.
For more information please contact the Financial Commission directly at [email protected]