DivideBuy Awarded Platinum Trusted Service by Feefo

Ricardo Esteves

Ricardo Esteves has seen business and economics through many lenses. He joined the Financial Services Industry in 2009, and has been a financial journalist since 2011. He holds a degree in Business Administration and has experience producing real-time news, from both buy-side and sell-side, as well as for retail traders, brokers and service providers. Esteves' work has appeared in a variety of online publications including FX Street and FinanceFeeds.

Feefo

Credit Lending Platform DivideBuy Awarded Platinum Trusted Service by Feefo

February 22, 2020

DivideBuyDivideBuy, a firm whose mission is to make credit lending more consumer-friendly, has won the Feefo Platinum Trusted Service award after securing the Gold standard for three consecutive years.

The customer-centric firm was founded by CEO Robert Flowers who has led the consumer credit provider to expand rapidly whilst continually developing its platform to support the Retailer and Customer experience. Holding an FCA controlled function – FC8 – Flowers set up shop in Stoke-on-Trent in 2012. The firm has over 300,000 account holders and, following this investment round, aims to increase this significantly over the next three years. The company currently has partnerships with over 500 retailers.

Feefo ensures that all feedback is authentic by matching it to a legitimate transaction in order to increase consumer confidence and enable businesses to make smarter business decisions. The Feefo Platinum Trusted Service Award 2020 was received with pride. Craig Williams, Call Centre Manager at DivideBuy, stated:

“At DivideBuy, we are customer-centric and to be recognized by our customers via the Feefo platform is very much appreciated. To be a part of this exciting business with exceptional team members is a privilege. This award shows us that the steps we all take to make the customer journey easy are leading us in the right direction.”

Robert Flowers, CEO at DivideBuy, said: “I am really proud that DivideBuy has been recognized as a Platinum Feefo partner. Consumer experience is at the very heart of all we do at DivideBuy. To be awarded a platinum status is a testament to the amazing people we have throughout the business and the passion and dedication they have for delivering market-leading customer service.”

Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognizing companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible.

He added: “I’m confident we’ll see more success from businesses partnering with us throughout 2020. Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

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