Liquidity Book, one of the leading Software-as-a-Service (SaaS)-based buy- and sell-side trading solutions provider revealed the appointment of Mr. Chris Junge as its Vice President of Customer Success unit. In his new role at the firm, Mr. Junge will be responsible for all aspects of the customer support process and will work closely alongside the product and deployment divisions to ensure a smooth experience for clients.
The firm’s POEMS (portfolio, order, and execution management system) platform is renowned in the industry as best suited tool for rapid implementation of client-driven development priorities owing to its web-delivered model, tightly integrated client service and product and technology teams.
The incoming executive is a veteran with more than two decades of experience in customer relations and success based process and will be working from the firm’s New York office. Before taking up his current role at the firm, Mr. Junge served at Eze Software Group for a major part of his career and served in numerous key leadership roles. Most recently he held the title of Director of Customer Success and was responsible for the creation of a team of customer success managers who worked across various units to ensure a client-focused approach in all aspects of the business. Prior to that he served as Director of Transition Management and was responsible for leading an overhaul of the firm’s client service organization.
He also served in various other director-level roles during which he regularly interacted with clients and spearheaded initiatives to ensure their smooth customer experience across all possible aspects of the business.
Commenting on Chris’s addition to the team, Sean Sullivan – Chief Revenue Officer at liquidity book said: “While our model eliminates many of the pain points that firms encounter with legacy solutions, clients still want to know that any issues they experience will be addressed with white-glove service carried out by individuals with an intimate understanding of their needs. Chris’ vast experience in overseeing customer support and leading teams of service providers will be critical to our efforts in this area. He’s an exciting addition to our team and we are very pleased to bring him on.”
Commenting on his new role at the firm, Chris said “I’ve spent my entire career helping leading buy- and sell-side firms make the most of their order and execution management systems. Joining Liquidity Book means the chance to continue that work in new and exciting ways, collaborating closely with our internal teams and customer technical staff alike to solve problems and help deliver highly effective and responsive products. It’s a thrill to be aboard.”