Cloud Margin, a UK based fintech service provider has announced the appointment of new head for its client services division. According to its latest update in official LinkedIn page, it has onboarded Ms. Miriam Marascio as its new head of client services effective immediately. Miriam will be based out of the firm’s headquarters located in London and will report directly to Chief Executive Officer Mr. Stuart Connolly. In her new role as head of client services division, Miriam will be responsible for onboarding, support and ongoing relationship management and will also oversee the end to end care of firm’s clients. The fintech’s client base is made of brokerage firms, tier-1 banks, asset management firms, insurance companies, outsources and technology providers. The incoming executive is a veteran with nearly thirteen years of experience in financial service industry.
She has spent the entirety of her career in financial services sector serving under Clearstream Banking S.A. – a well known subsidiary of Deutsche Boerse Group and is well recognised in the market as a post-trade technology service provider. During her decade long stint with Clearstream Bank, Marascio has gained extensive experience and knowledge in client services leadership having served in both base level and senior level managerial and leadership roles at the firm’s customer relations and client services unit. Prior to her term with Clearstream Bank, she served as cultural mediator at COSPE – a non profit organisation working to help improve development in emerging countries run by Italian ministry of foreign affairs and European Union. Miriam began her career post graduating with a degree in intercultural studies from University of Florence in 2005. She is fluent in English, Italian and French and can also speak in Mandarin and Spanish.
Commenting on her addition to the team, CEO Connolly said, “We are extraordinarily fortunate to add Miriam to our management team in this critical role, which expands on our previous initiatives with a dedicated relationship management function. Her deep understanding of post-trade services and laser focus on elevating the client experience will help ensure the continued high satisfaction levels of our ever-growing customer base around the globe. At the same time, her leadership and focus on our strategic direction will help us remain at the forefront of best practices and ensure that our client-facing processes are efficient and scalable”.
Speaking about her new role at the fintech firm, Marascio said, “I have always found the fintech space extremely fascinating, and I was immediately inspired by the innovative and revolutionary mission of CloudMargin. I was impressed by the remarkable accomplishments the company has reached over the last few years and by the focused, talented individuals who are part of it. I am absolutely honoured and excited to join the team and assume responsibility for the client-facing areas, contributing to the company`s goal of further improving the client experience by providing a best-in-class service”.
CloudMargin, the London headquartered firm has created the world’s first cloud-based collateral management workflow tool, which has earned nearly 20 different industry awards since 2015 for innovation and best-in-class technology. The firm’s Software-as-a-Service (SaaS) model is helping many of the leading financial institutions globally – including Tier one investment banks, exchanges and other leading financial service providers meet time-critical regulatory deadlines while reducing costs associated with collateral requirements that are growing dramatically. CloudMargin bypasses many of the shortfalls of legacy and on-premise software which facilitates its clients achieve rapid implementation while gaining access to robust and secure collateral management workflow software.
