Fenergo, the leading provider of digital transformation, customer journey and client lifecycle management (CLM) solutions, announced today that Mizuho Americas has deployed Fenergo’s software to improve the customer onboarding experience and drive efficiencies, so that resources can be focused on high-touch client services.
Mizuho Americas, an integral part of Japan-based Mizuho Financial Group, Inc., is a leading financial institution comprising several legal entities, which together offer clients corporate and investment banking, financing, securities, treasury services, asset management, research and more. Fenergo’s CLM solution allows the firm to replace manual processes and coordinate its CLM effort with a digital end-to-end solution that eliminates silos between business lines and increases collaboration and transparency.
A poor experience can add up to $10 billion per year in losses, when you evaluate the lifetime value of a client. Mizuho is the first Japanese bank in the Americas to automate and digitalize CLM processes. Fenergo’s CLM solution allows the firm to replace manual processes and coordinate its CLM effort with a digital end-to-end solution that eliminates silos between business lines and increases collaboration and transparency.
Connecting internal stakeholders and clients with third-party data, AML screening, and client relationship management (CRM) providers on a single platform while creating a centralized repository for data and documentation, Fenergo’s solution digitally orchestrates client journeys end-to-end. The solution allows Mizuho to quickly and efficiently process low-to-medium risk clients while satisfying regulatory obligations.
Mizuho Financial Group is also planning to implement Fenergo’s CLM solution across its Global Securities division. This will allow Mizuho to service clients across business divisions and financial products seamlessly.
Greg Eickbush, Head of Capital Markets Operations, Mizuho Americas said: “We partner closely with prospective clients to deliver a responsive and seamless approach to onboarding that sets the tone for the long-term client-bank relationship. Implementing Fenergo’s solutions helps us improve our service further by streamlining the client lifecycle journey, significantly reduce onboarding times, ensure compliance, and expedite client due diligence. It helps free up resources to focus on the high-touch client service that differentiates Mizuho Americas.”
Marc Murphy, CEO, Fenergo said: “We’re thrilled to be working with Mizuho Americas to transform customer experience across the business. Mizuho is ahead of the curve in that it is the first Japanese bank in the Americas to automate and digitalize CLM processes. In today’s challenging business environment, it is vital that financial institutions can provide a service to clients that is seamless and frictionless and via the channel of their choice. We look forward to extending our solution beyond the Americas division to increase transparency, enhance customer experience and deliver true compliance by design.”
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