“For the first time, ICE’s users will have a single, integrated platform for chat and voice that matches both traders’ need for always-on, instantaneous connectivity with other traders, and firms’ desire for easy-to-access and use records that help them meet their record retention requirements.”
Intercontinental Exchange has announced the launch of a cloud-based audio solution, ICE Voice, in partnership with IPC Systems.
Leveraging ICE Chat’s extensive network, which boasts over 120,000 active users, and IPC’s Connexus Unigy private cloud platform, the new cloud-based audio solution will enhance communication platforms for traders and market participants and ensure always-on connectivity for users.
The role of IPC in this venture cannot be downplayed. The firm supports the voice trading community with a suite of advanced communications technologies and tools, anchored by the Connexus Unigy platform, and its comprehensive trading communications solutions, including the recent launch of OneView Portfolio.
ICE Voice supports full audio recording for compliance
ICE Voice facilitates seamless transitions between chat and voice communications, supports full audio recording for compliance, and integrates chat and voice logs for comprehensive communication records.
Designed to streamline workflows for financial professionals, incorporating voice connectivity with features tailored to traders’ needs, such as AI-powered Smart Text Recognition and Message Blaster for broad communication capabilities, ICE Voice is a significant step forward in facilitating integrated, efficient communication for the trading industry.
Platform for chat and voice that matches needs of traders and firms
Maurisa Baumann, Head of Desktops and Feeds at ICE, said: “For the first time, ICE’s users will have a single, integrated platform for chat and voice that matches both traders’ need for always-on, instantaneous connectivity with other traders, and firms’ desire for easy-to-access and use records that help them meet their record retention requirements. ICE Voice builds on our instant messaging service, which has become one of the largest networks in the financial industry, and utilizes IPC’s voice network for providing cloud-based audio connectivity with a single click.”
Tim Carmody, Chief Technology Officer, IPC Systems, commented: “IPC’s collaboration with ICE to develop ICE Voice brings our industry leading Connexus Unigy cloud technology together with the ICE Chat network to create a single, seamless and powerful solution for traders. This solution reinforces both IPC and ICE’s focus on continuous innovation in trading communications and connectivity, and enhancing the experience of the global trading community through greater integration and interoperability between chat, voice and electronic platforms, applications and workflows.”
