The online application service was launched on 16 September 2019. Singapore citizens and permanent residents can apply for up to 10 notes via the online portal at go.gov.sg/mas .
Successful applicants will be notified by 3 November 2019, and will be able to exchange for the notes at face value within a two-week period shortly after. These applicants will be able to exchange for the notes at the bank branch selected in their online application form. After the two-week period, the remaining notes will be made available for general exchange at the participating retail banks in Annex A.
Applicants who do not have computer or internet access can seek assistance at the Citizen Connect Centres at 25 Community Clubs/Centres (CC) listed in Annex B and Our Tampines Hub. Those with internet access on their mobile devices but require help with the application can approach any of the 108 CCs for assistance. For more information on the online application process, please refer to Annex C.