Tech Assist – Help Desk/Desktop support

Company: Macquarie Group
Location: Sydney, New South Wales, Australia
Position Type: Full time
Employment Type: Full time
Salary: Competitive
Date Added: 21-04-2017

IT Tech Assist


We are looking for an energetic customer focussed individual to join our Technology team at Macquaries Sydney CBD offices. This customer facing role requires a mix of both Helpdesk and Desktop Support skills. The successful candidate will be providing support at a walk up and remote based Service Desk function for technology based queries, and providing local Hardware support for the businesses based locally.

There is opportunity for this role to develop into other business related queries in the future. As well as a general IT help and information point, the walk up Service Desk will be used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.

As a first point of contact for all staff with a query around Technology within Macquarie, you will have immediate impact on the service to the business and be the face of technology. It is essential that you have excellent communication skills as you may be required to assist VIPs over the phone. It is essential you are able to think on your feet, have a flexible and easy-going manner, the ability to multi-task and prioritise as well as work effectively with minimal supervision.

As a customer facing team we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.

It is desirable for you to have:

  • Completed external study in a PC/IT related course
  • Previous experience in a Help Desk/Desktop Support role

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COGs purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

Find out more about Macquarie careers at

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If youre capable, motivated and can deliver, we want you on our team.

Advertised: 21 Apr 2017 AUS Eastern Standard Time
Applications close:

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