Application Support, Client Integration – Permanent

Company: Robert Walters Hong Kong
Location: Hong Kong
Position Type: Full time
Employment Type: Full time
Salary: HKD500000 - HKD600000 per annum + Attractive
Date Added: 21-04-2017
Description:

Responsibilities

  • Provide technical support to external Dealer and Client users of the trading platform.
  • Provide a central first-line support function for Asia clients
  • Own and proactively resolve issues in the production / service requests and ensure they are correctly logged in.
  • Manage new dealers and clients on-boarding process effectively and appropriately assisting them during implementation and subsequent use of the trading platform
  • Raise and track issues through the use of the helpdesk ticketing mechanism.
  • Provide internal technical support for internal business users.
  • Drive Clients platform integration projects and assist them through delivery.
  • Perform daily application checks, user logins and monitor critical processes.
  • Review and improve support processes and monitoring tools.
  • Basic MIS Reporting activities, provide adhoc reports to external/internal customers.
  • Coordinate with internal teams to resolve technical issues.
  • Undertake other occasional additional duties as may be reasonably required such as weekend support during releases and other Integration /support tasks which are consistent with the general level of responsibility of this role.

Knowledge/Experience

  • At least 3 years of Production Support experience in the financial industry.
  • Knowledge of FIX /Fixed Income products, order and trade flow and Ecommerce platform tools.
  • Prior experience in Application/Production support required.
  • Provide customer focused application support, using business and technology knowledge effectively
  • Ability to resolve problems and incidents across multiple technology areas.
  • Knowledge of UNIX, SQL, XML and Scripting Language a must. JAVA experience desirable.
  • Oracle database skills SQL Based Reports is highly desirable.
  • Configuration and management of vendor or bespoke monitoring toolsets
  • Networking concepts protocols in a trading environment
  • Experience of Order Management systems, Execution systems is highly desired.

Requirements

  • Strong team player, effective in communicating internationally and used to working closely with client support team
  • Ability to work under pressure and deliver excellent results.
  • Language Skills: English / Mandarin / Cantonese
  • Willingness to travel in APAC

Apply Online